Polityka zwrotu kosztów
Returns & Refunds Policy
At WHIP&Friends, each piece is thoughtfully designed and carefully prepared for your dog. As a small, growing brand, we currently do not accept returns or offer refunds. This policy allows us to operate sustainably, maintain fair pricing, and continue developing high-quality products for our community.
Please read the information below carefully before placing your order.
All Sales Are Final
All purchases made through our store are final sale. We do not accept returns, exchanges, or refunds for any reason, including but not limited to:
- Incorrect sizing
- Change of mind
- Delayed delivery due to courier issues
- Sale items or promotional purchases
- Gift cards
We encourage customers to carefully review product descriptions, sizing guides, and images before completing a purchase. If you have any questions prior to ordering, please contact us at whipandfriends.dogwear@gmail.com — we are always happy to help.
Damages & Defects
Please inspect your order immediately upon delivery.
If your item arrives damaged or defective, contact us within 48 hours of receiving your order at whipandfriends.dogwear@gmail.com with:
- Your order number
- A clear description of the issue
- Supporting photos or videos
We will review the issue and, if approved, offer a replacement or store credit at our discretion. Claims submitted outside of this timeframe may not be eligible for resolution.
Exceptions / Non-Returnable Items
As we do not accept returns, the following items are also non-returnable by default:
- Custom or personalized products
- Sale or discounted items
- Gift cards
Contact Us
If you have any questions about your order or this policy, please reach out to us at:
Email: whipandfriends.dogwear@gmail.com
We truly appreciate your understanding and support as a small business. Every purchase helps us grow, improve, and continue creating products we are proud of.