Frequently Asked Questions
Are your items in stock or made to order?
All items are made to order in our small workshop. We don’t keep stock available for immediate shipping.
If you have any questions about size, please contact us before ordering. You can also add extra details in the Order Notes field in your cart at checkout.
What is the production time?
Production time is 1–3 business days.
If the timeline changes, we will inform you in advance.
How do I measure my dog correctly?
We provide a video guide on our website.
For back length:
- Your dog should stand straight on a flat surface
- The head should be held up (do not measure with the head lowered)
- Measure from between the shoulder blades to the base of the tail
- Do not include the tail in the measurement
What are your washing and care instructions?
Care instructions are listed on each product page.
Standard care:
Machine wash max 30°C
Spin max 800 rpm
Do not tumble dry (air-dry recommended)
Exchanges & returns
All items are made to order, so we recommend ordering carefully and contacting us if you’re unsure about sizing.
If you receive an item with a manufacturing defect or if we made an error, please contact us and we will resolve it.
If the size doesn’t fit, contact us and we will advise the best option (exchange or adjustment may be possible depending on the product and condition). Items must be clean and unworn (except for a brief indoor try-on).
Do you make sizes for other sighthounds?
At the moment, we don’t have a full size range for breeds other than Whippets.
However, we accept custom orders based on your dog’s measurements, and we are currently working on a dedicated size line for Italian Greyhounds.
Please message us to place a custom order.